The 2024 NAC Wellbeing and Safety Plan (WASP) can be found here.
Training Beyond the Standard
Pastoral Care
Premiere flight educational facility based in the Nelson Tasman.
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The Code of Practice
Nelson Aviation College has agreed to adhere to and be governed by The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021, which is accessible on the NZQA website here.
NZQA has prepared a series of videos to help you understand The Code which can be found here.
The purpose of The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 is to provide a framework for tertiary education providers to ensure the well-being and support of both domestic and international students. It sets out expectations for the quality of care and support services that institutions should offer to students. It aims to create a safe and conducive learning environment that promotes the overall well-being, welfare, and success of students in tertiary education settings.
NZQA has prepared a series of videos to help you understand The Code which can be found here.
The purpose of The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 is to provide a framework for tertiary education providers to ensure the well-being and support of both domestic and international students. It sets out expectations for the quality of care and support services that institutions should offer to students. It aims to create a safe and conducive learning environment that promotes the overall well-being, welfare, and success of students in tertiary education settings.
Know the Code
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Wellbeing and Safety Plan (WASP)
Nelson Aviation College has developed strategic goals and strategic plans for supporting the wellbeing and safety of our students at NAC, including student accommodation. Our Wellbeing and Safety Plan (WASP) describes how we give effect to the outcomes and processes required by The Code and details how we contribute to an education system that honours Te Tiriti o Waitangi within our aviation training context.
Nelson Aviation College regularly reviews and amends the WASP. The 2024-25 NAC Wellbeing and Safety Plan (WASP) can be found here.
Nelson Aviation College regularly reviews and amends the WASP. The 2024-25 NAC Wellbeing and Safety Plan (WASP) can be found here.
Self-Review
Self-review is an ongoing process to examine Nelson Aviation College’s performance. It identifies strengths and weaknesses so we can make actual, worthwhile improvements to our practice. It is a flexible, scalable, fit-for-purpose process. Self-review is a core component of quality assurance policies and criteria that under-pins our pastoral care and it is completed on an annual basis.
Our Self-review report can be viewed here.
Our Self-review report can be viewed here.
Attestation
Attestation is an annual declaration that NAC makes to NZQA. We attest that self-review of student wellbeing and safety practices under the Code is taking place. Our latest attestation was made in November 2024.
Complaints and Disputes
At Nelson Aviation College, we are committed to providing a supportive learning environment and adhere to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. In the past year (2024), we have not received any formal complaints. At NAC we take student concerns seriously and have a clear complaints process as outlined in our exposition.
Making a Formal Complaint
A formal complaint is when a student puts their concerns in writing because they are unhappy with something at our flight school and it couldn’t be sorted out through a conversation with us.
It can be about things like:
Making a Formal Complaint
A formal complaint is when a student puts their concerns in writing because they are unhappy with something at our flight school and it couldn’t be sorted out through a conversation with us.
It can be about things like:
- The way they’ve been treated
- The quality of training or support they’ve received
- Safety or fairness
- Our facilities or services
To make a formal complaint, please write down what happened, when it happened, and who was involved, and send it to us by email, letter, or via one of our digital forms. We will record the complaint, look into it carefully, and advise of the outcome.
Any complaints received are reviewed monthly by management to ensure fair resolution. We encourage students to raise any issues directly with us first through our open-door policy, so we have the opportunity to address them. If a student has followed our complaints process to completion and remains unsatisfied, they may also seek further assistance from Study Complaints.
If you are not satisfied by the outcome of our complaints process, you may be able to raise your concerns externally. The New Zealand Qualifications Authority’s website provides useful information about the avenues available to you.
Study Complaints | Ngā amuamu tauira is the new, combined student contract dispute resolution scheme.
Students can contact the Study Complaints service about:
Any complaints received are reviewed monthly by management to ensure fair resolution. We encourage students to raise any issues directly with us first through our open-door policy, so we have the opportunity to address them. If a student has followed our complaints process to completion and remains unsatisfied, they may also seek further assistance from Study Complaints.
If you are not satisfied by the outcome of our complaints process, you may be able to raise your concerns externally. The New Zealand Qualifications Authority’s website provides useful information about the avenues available to you.
Study Complaints | Ngā amuamu tauira is the new, combined student contract dispute resolution scheme.
Students can contact the Study Complaints service about:
- Financial matters
- Contractual matters
Students can contact the service on:
- Free phone: 0800 00 66 75 / +64 49184987 from outside NZ
- Email: help@studycomplaints.org.nz
Critical Incidents
At Nelson Aviation College, we are committed to providing a safe learning environment for everyone. A critical incident involving an NAC student is an unplanned or unforeseen traumatic event affecting a student or number of students, which has an impact on NAC staff, students, families, and our wider community.
Critical Incident Report (August 2024-25)
In the past year, Nelson Aviation College recorded one critical incident as defined in our policy. This incident involved a student who required hospital admission due to health concerns. The matter was managed promptly in accordance with our Critical Incident Response Manual, with support provided to the student, their family, and relevant staff. Privacy has been maintained, and no further details will be disclosed.
Critical Incident Report (August 2024-25)
In the past year, Nelson Aviation College recorded one critical incident as defined in our policy. This incident involved a student who required hospital admission due to health concerns. The matter was managed promptly in accordance with our Critical Incident Response Manual, with support provided to the student, their family, and relevant staff. Privacy has been maintained, and no further details will be disclosed.
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Nelson Aviation College 2024. All rights reserved.
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